About Virtual Information Technology


Virtual Information Technology was born out of the desire to deliver exceptional ICT support and service. Co-founders: Nicola Cox and Mark Hitchcock believe there is a requirement for a reliable, transparent and honest ICT service provider and believe they can deliver these services.

Based in Hobart we are a wholly owned Tasmanian company and we believe we have a responsibility to our customer and community


Virtual Information Technology believe the best approach is to work collaboratively with our customers to ensure the best result. We add value with real IP and expertise, take full ownership for project outcomes and guarantee delivery.

Our solutions are led by experienced technicians and partners who have a track record of delivery and a deep understanding of the current trends and drivers in a range of industries. We deliver value without the need for our clients to compromise on quality.

Our Team

Mark Hitchcock

Managing Director

Mark Hitchcock is our Managing Director. He founded the business 4 years ago with the aim of providing superior and secure ICT solutions alongside an elevated customer experience to customers Australia wide.

Self-motivated and forward-thinking, Mark aspires to become a thought leader in the ICT industry and is passionate about ensuing customers meet their strategic vision and goals. A vision that he also applies to his employees. Over the past 15 years Mark has gained experience working in many sectors such as Local/State/Federal Government, Healthcare, Not for Profit, Manufacturing, Maintenance and Aerospace. He maintains a well-rounded knowledge, holding numerous certifications from Microsoft, VMware, Citrix and Fortinet covering a broad range of solutions.

Mark is extremely interested in ICT Security. He is trained in multiple SIEM products, has experience with basically every modern AV product and takes a security-first approach to systems engineering. He also has experience with Sophos and FortiGate Unified Threat Management Gateways.

In his spare time Mark likes to search for cutting edge technologies to improve the Virtual IT ICT Security armoury and listen to podcasts to keep up to date with the latest trends

Neil Thomas

Operations Manager

Neil holds the role of Operations Manager. He is an experienced ICT professional bringing to the team over 30 years of technical and sales experience. Over his long career in ICT, he has gained knowledge and experience in a diverse range of areas such as Service Delivery, Enterprise Solutions, Professional Services and ICT Security. Previously, Neil has worked as an ICT Technical Manager, Digital Security Manager, Business Development Manager and Account Manager.

Neil is passionate about ICT Security and keeps up to date with all current movements and innovations in the industry. He cares about ensuring our customers are provided with solutions that are effective, simple to use/understand and don’t break the bank. Neil’s role includes ensuring that Virtual IT are delivering the best level of service to our customers. Additionally, he holds a Diploma in Management.

Outside of work, Neil likes to listen and play music, get out in the garden and try to keep up with the grandchildren.

Donald Schofield

ICT Security Specialist

Donald is one of our ICT Security Specialists.  He started with Virtual IT in March 2017 and has over 20 years of experience in IT industry working in Government, Banking, Finance, Law, Manufacturing, Media, Not for Profit and Utility Sectors. Donald began his career using Novell Netware, one of the few US National Computer Security Centre certified network solution in the late 90’s. Later he obtained his Master Novell Engineer certification.

Don is a strong advocate for a layered approach to security defences and uses his extensive architecting and integration experience to enable customers to prioritise and focus on cybersecurity using a risk-based approach. Don’s experience also extends to major incident management, government and corporate internal investigations and open source intelligence. 

Donald holds a Master of Information Systems Security with Distinction with CSU and has completed in excess of 40 certifications including 3 master level certifications from major ICT vendors.

Joshua Quinn

Systems Engineer - Cybersecurity

Joshua is a Systems Engineer specialising in Cyber Security. He completed his Graduate Certificate in Cyber Security in 2019 and is currently finalising his Master of Cyber Security degree. Joshua has many years of experience working with Windows Servers and Desktops. Additionally, he has a solid knowledge of securely administering MacOS, iPad OS and iOS utilising a variety of Mobile Device Management products.

Joshua is a specialist in Linux and Fortinet, holding both the Red Hat Certified Engineer (RHCE) and NSE 4 Network Security Professional certifications. Joshua prides himself on delivering well executed and highly secure systems that enable businesses to work more efficiently. Within Cyber Security, he has strong interests in the areas of Cyber Terrorism, Digital Forensics and Incident Response.

In his spare time, Joshua is involved in multiple open source projects and is constantly researching new security trends, tools and vulnerabilities.

Our Strategic Partnerships

While we aim to remain fully vendor agnostic, we maintain valued strategic partnerships with the following companies